By Evelyn
If you cringe at the very thought of IVR, fear no more! IVR or its complete name, Interactive Voice Response system, no longer needs to be denounced and featured in any customer service “horror stories”. Instead, IVR may now be talked about on a positive note …….not sure? Then read on.. Read the rest of this entry »
By F Kamaruddin
The way we communicate with others and with ourselves ultimately determines the quality of our lives ~ Anthony Robbins
By M Nair
Too many times organizations expect training to provide the “one-size-fits-all” cure for their staff’s non-performance.
Read the rest of this entry »
By F Kamaruddin
Is your organization using I.T. in the right way to create great telephone experiences?
By F Kamaruddin
Reminders are good. Turning them into great behaviour is better.
By M Nair
We tell everyone who would listen that form is important, but ultimately, it’s substance that goes the distance.
By M Nair
Many companies are still overlooking brand internalisation, which is key to unleash hidden potentials in the organization.
Welcome to our blog! Here, we cover observations and experiences in delivering the brand experience through everyday processes. That's because we're in the business of creating and managing great customer experiences. This blog has lots of space for your comments, and we want to hear from you on how you deliver what you promise in your daily work; also, your experience as customers. Our homepage is www.mcgasia.com.my. There, you can also find out more about our IVR services, consulting & training on how to brand from the inside out. Come by anytime.
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