January 26, 2010
3 Rules to help you create a great telephone experience
By F Kamaruddin
Does everyone in your organization know how to answer the telephone the way they are supposed to?
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January 14, 2010
Is coaching the Holy Grail of performance management?
By Vincent Bouw MSM, CPC
Athletes are not the only ones who need coaches.
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January 14, 2010
Brand Strategy to Brand Behaviour: walk the talk
By F Kamaruddin
How do some organizations have people who really enjoy what they do, everyday?
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About Our Blog
Welcome to our blog! Here, we cover observations and experiences in delivering the brand experience through everyday processes. That's because we're in the business of creating and managing great customer experiences. This blog has lots of space for your comments, and we want to hear from you on how you deliver what you promise in your daily work; also, your experience as customers. Our homepage is www.mcgasia.com.my. There, you can also find out more about our IVR services, consulting & training on how to brand from the inside out. Come by anytime.