Comments on: To do or not to do? Is professionally recording your IVR worth it? http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/ Creating Signature Experiences Thu, 02 Sep 2010 18:44:47 +0800 http://wordpress.org/?v=2.8.5 hourly 1 By: Guest Blog Post http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-782 Guest Blog Post Thu, 02 Sep 2010 18:44:47 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-782 Nice to be visiting your blog again, it has been months for me. Well this article that i've been waited for so long. I need this article to complete my assignment in the college, and it has same topic with your article. BTW, Could you write guest blog post for my blog? Nice to be visiting your blog again, it has been months for me. Well this article that i’ve been waited for so long. I need this article to complete my assignment in the college, and it has same topic with your article. BTW, Could you write guest blog post for my blog?

]]> By: Blog Admin http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-389 Blog Admin Wed, 30 Jun 2010 03:34:24 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-389 We're a work in progress, and so is our blog :) Thanks! Faz We’re a work in progress, and so is our blog :) Thanks! Faz

]]> By: Edgardo Uzzle http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-387 Edgardo Uzzle Tue, 29 Jun 2010 02:12:20 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-387 Hello, really high quality blog. Many thanks for finding the time to come up with so many worthwhile blogposts ;) Hello, really high quality blog. Many thanks for finding the time to come up with so many worthwhile blogposts ;)

]]> By: admin http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-13 admin Tue, 09 Mar 2010 07:42:02 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-13 Hi Naiker, your Guisborough experience is a good example of why it's important to have a good and clear flow design. Part of our scope of work is also to do an impact analysis in order to have an understanding of the structure of the prompts that you'd hear and to identify the best scripting approach. Choosing which language to have for an IVR system needs to be in line with a company's business vision. For example, a company that aims to have a strong presence in the Asia Pacific region would be seen as acting in harmony with that vision if they include a few main Asian languages or dialects on their IVR system like Mandarin, Hindi, Thai or Bahasa Indonesia, on top of the main language that could be English. Cheers, Faz p.s. it's been some time since someone told me they've been in Guisborough - the last time was some college friends who were traveling in England. Hope you had a good time there. Hi Naiker,

your Guisborough experience is a good example of why it’s important to have a good and clear flow design. Part of our scope of work is also to do an impact analysis in order to have an understanding of the structure of the prompts that you’d hear and to identify the best scripting approach.

Choosing which language to have for an IVR system needs to be in line with a company’s business vision. For example, a company that aims to have a strong presence in the Asia Pacific region would be seen as acting in harmony with that vision if they include a few main Asian languages or dialects on their IVR system like Mandarin, Hindi, Thai or Bahasa Indonesia, on top of the main language that could be English.

Cheers,
Faz

p.s. it’s been some time since someone told me they’ve been in Guisborough – the last time was some college friends who were traveling in England. Hope you had a good time there.

]]> By: admin http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-12 admin Tue, 09 Mar 2010 06:56:28 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-12 Thanks for the comments, everyone. Thanks for the comments, everyone.

]]> By: Naiker http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-11 Naiker Tue, 09 Mar 2010 05:45:22 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-11 I was in in a in Guisborough and needed my debit card to be 'unfreezed'. After going thru the entire tele-security-process, the IVR responded with 'The system is currently under maintenance. Please call again later'. Wouldnt it be better to have mentioned that right at the begining? The best IVR experience was with a VADS call centre which provided 4 language options (Malay, English, Chinese and Tamil). That was fun :D I was in in a in Guisborough and needed my debit card to be ‘unfreezed’. After going thru the entire tele-security-process, the IVR responded with ‘The system is currently under maintenance. Please call again later’. Wouldnt it be better to have mentioned that right at the begining?
The best IVR experience was with a VADS call centre which provided 4 language options (Malay, English, Chinese and Tamil). That was fun :D

]]> By: Chung Cortis http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-8 Chung Cortis Sat, 06 Mar 2010 07:50:54 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-8 This blog is great. How did you come up witht he idea? This blog is great. How did you come up witht he idea?

]]> By: replication transcription and translation http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-7 replication transcription and translation Tue, 02 Mar 2010 02:19:43 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-7 Keep working ,great job! Keep working ,great job!

]]> By: Jen http://www.mcgasia.com.my/blog/to-do-or-not-to-do-is-professionally-recording-your-ivr-worth-it/comment-page-1/#comment-2 Jen Fri, 05 Feb 2010 03:14:34 +0000 http://www.mcgasia.com.my/blog/?p=237#comment-2 One of the most unforgettable recording I experienced was a when I followed the menu to press 1,2, or other corresponding keys and I was in so deep until I got lost! I couldnt get back to the main menu, and whenever I tried the * or # or '0', I got a "you have entered an invalid selection" or it got me right back to the "Thank you for calling XYZ..." Maybe that's how providers make money by making me stay on the line for 30 mins.. *sigh* One of the most unforgettable recording I experienced was a when I followed the menu to press 1,2, or other corresponding keys and I was in so deep until I got lost! I couldnt get back to the main menu, and whenever I tried the * or # or ‘0′, I got a “you have entered an invalid selection” or it got me right back to the “Thank you for calling XYZ…” Maybe that’s how providers make money by making me stay on the line for 30 mins.. *sigh*

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