Message On Hold - McGirvanmedia (Asia) Sdn Bhd

Now, You Too, Can Be Irresistible

Let us work with you to convert your wait time into valuable customer engagement time!

TRANSFORM YOUR WAIT TIME INTO VALUABLE ADVERTISING TIME

Our blend of script and music is so pitch perfect, you’ll want to hear more!

If you have customers calling you then it is unavoidable that you will have some ‘on – hold’ or ‘In- Queue’ time.

Take this time to communicate, inform or plant a seed of intention with your callers. Our scripts are written in a clear, concise and captivating manner, aimed to liven up your waiting time. Our seasoned voice talents will enchant you with their warm and natural tone.

Let us convert a mundane experience of waiting on hold into an entertaining one.

Crafting professional on-hold messages for more than 25 years now, you can count on us to be bold, inspirational or even to tickle your callers pink, with creative and unconventional methods.

CONNECT WITH YOUR
CALLERS WITH OUR
CUSTOMISED ‘ON-HOLD
MESSAGES’

How It Works

3 THINGS TO AVOID WHEN WRITING SCRIPTS FOR YOUR ON HOLD MESSAGE:

Don’t cram:- It’s natural to want to get as much information into your script as possible but you need to remember that callers will be listening to it and not reading it. Also once they hear it the content moves on and they cannot rewind and ask to hear it again.The on hold message needs to entice and interest the caller to find out more by either asking the agent or directing them to your website
The information order is not important :- Your on-hold message typically runs in a loop which means that the calls drop in at any given point in the script – the recorded message does not start from the beginning. So that means what is important is to have short and simple messages. The caller may not get to hear all the messages unless you have really long hold time but what they do listen to needs to be of interest and relevant to them as customers of your business. If you have something that is really critical for all callers to hear then we suggest putting this in as an announcement in your IVR for the required period.
Keep your apologies to a minimum :- There is a tendency to want to apologise continuously to customers for being on hold. Phrases like ‘we will be with you soon ..’ , ‘We apologise for the delay..’ just re-enforce to customers that they are on hold. If you focus on keeping your messages interesting and varied then it makes the time on hold more interesting. Make customers feel that they have not wasted their time while they wait to connect to your agent.

There are several styles to consider when planning your voice over production.

Some options include :

CONVERSATIONAL

The script and pace of read is important here. The task for the voice talent is to sound like they are having a conversation instead of reading a script. Most of the time questions will be asked and answered in a light tone for easy listening

PROFESSIONAL

This is a more serious tone and not as engaging. The voice over talent tone and pitch is kept constant with little inflection throughout the read. The voice is warm and pleasant

UPBEAT / ENERGETIC

The pitch is generally higher and the pace is faster to achieve the effect of speed and movement. The read is energetic and fun.

Call us today at
+603 76659909 or email us at

hello@mcgasia.com.my